Frequently Asked Questions
Q: Do we pay Backload Moving Company for our move, or the carrier that actually does the job?
A: Once you have chosen a carrier, you deal directly with them and pay them just as you would normally. Most expect C.O.D.
Q: How do I pay for your service?
A: Our service to you is free of charge. However we do get a commission from the moving company who completes your job.
Q: How far in advance should I list my move?
A: We find the ideal timeframe to find a backload is 4-3 weeks before the desired moving date, but you can list up to two months before and as soon as one week before.
Q: How long will it take for someone to contact me?
A: This varies on circumstances, but often depends on how far in advance of your move you have listed with us. You can expect to receive enquiries from furniture moving companies immediately, right up to one week before your move date.
Q: At what point should I confirm a booking?
A: Generally about two weeks in advance, unless you have listed at shorter notice. Otherwise once you have received two or three quotes, you should have enough information on which to make a decision.
Q: Do you use reputable companies?
A: All moving companies on our network have to meet minimum standards set by Backload Moving Company, but we cannot take any responsibility for your ultimate choice of mover. However we welcome your comments on any of the companies on our network.
Q: What do you define as a "full house lot"?
A: Generally we define "small" as being a one bedroom unit or apartment, or between 10-15 cubic metres in volume, "medium" - a two to basic three bedroom home, 15-30 cu.m, "large" - a 3 or 4 bedroom plus office or family room, 30-50 cu.m in volume, and “very large” - a 5 bedroom home or larger, 50 cu.m plus.
Q: What about insurance?
A: The Carriage of Goods Act
gives you a level of protection against Carrier's Liability.
Read more at:
http://www.consumeraffairs.govt.nz/consumerinfo/carriageofgoods.html.
However if you have particularly valuable items such as antiques or
musical instruments, or a large load, we strongly recommend Transit
Insurance. You can get a free instant on-line quote at
www.ezimove.com